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Not Hearing Sound in One AirPod? There's an Easy Fix

There are few things more annoying than flipping open your AirPods and popping them into your ears before a long commute, only to find that one isn't working. But don't panic; there's an easy way to fix it no matter which AirPods you own, whether that's the original AirPods or the new AirPods 4. 


If you're experiencing issues with your AirPods, it's a good idea to first make sure your iPhone's Bluetooth is turned on. To do this, swipe down from the top-right corner of the screen to launch the Control Center. Then, make sure the circle with the Bluetooth symbol is blue. If it's not, tap it to turn on Bluetooth. 

Before you try the steps below, make sure both of your AirPods have a charge. Place both of them in their case, and then open the case's lid while holding it next to your iPhone or iPad. In a few seconds, you should see a small window on screen showing the charge status of each earbud and their case. You can also add the battery widget to your iPhone's home screen to quickly view battery levels. 

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Ensuring your iPhone's software is up to date can also mitigate any potential AirPods issues. Software updates usually include security fixes and sometimes add new features to your AirPods, so it's a good idea to check regardless. Launch Settings, tap General and select Software Update.

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How to fix one AirPod that isn't working

1. Put both AirPods back in their case and make sure they're charging. Let them charge for 30 seconds.

2. Open the case's lid near your iPhone or iPad, and wait for the AirPods to pop up on screen.

3. Put the AirPod that isn't working in your ear, and leave the other AirPod in its case with the lid closed.


4. Try playing audio to see if the AirPod in your ear is working. 

5. If it works, put both AirPods back in their case and repeat steps one and two. Then place both AirPods in your ears to make sure they're working. 

How to reset your AirPods

1. To get started, make sure your AirPods are in their charging case with the lid closed.

2. After 30 seconds, open the lid to connect your AirPods with your iPhone or iPad. Launch the Settings menu on your mobile device and tap Bluetooth.

Open the Bluetooth section in your iPhone's Settings menu. Screenshot by Lisa Eadicicco/CNET© Provided by CNET

 3. Find your AirPods in the list of Bluetooth devices and tap the i symbol next to it.

You can tap the i symbol to get more information about your AirPods or reset them. Screenshot by Lisa Eadicicco/CNET© Provided by CNET

4. Choose Forget this device. You may have to scroll down to find this option.

Tap Forget This Device to reset your AirPods. Screenshot by Lisa Eadicicco/CNET© Provided by CNET

5. Once your AirPods are forgotten, open the charging case's lid and hold down the button on the back for about 15 seconds. The light on the front should flash white. Since the AirPods 4's case doesn't have a button, this step is a little different for that specific model. First, open the lid and double-tap the front of the case while the light is glowing. Then, double-tap again when the light flashes white, and double-tap it yet again when you see the light flashing faster. When the light turns amber, the AirPods are ready to connect to your phone again. 

6. Now, hold your AirPods in their charging case with the lid open near your iPhone or iPad. You should see on-screen instructions for pairing them, just like the first time you set them up.

GIF by Jason Cipriani/CNET© Provided by CNET

Resetting your AirPods usually fixes this problem. But if you're still experiencing issues with one or both AirPods, check to make sure there is no debris obstructing the speaker mesh. Check out our guide to cleaning your AirPods for instructions on how to safely sanitize your earbuds and their case.

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